Ordering and Payment
Can I change/cancel my order?
If you need to cancel your order while it’s ‘in progress’, please contact our Customer Service Team at firstname.lastname@example.org We’ll refund cancelled orders within five working days. We are unable to cancel your order if it is being packed within our warehouse. Once you’ve placed your order, we can’t amend the details within it.
Can I change my delivery address?
Whilst your order is ‘in progress’, you may still change the delivery address. To do so, please contact our customer service team email@example.com . We are unable to change your delivery address for any item/s which are being packed within our warehouse (In preparation), or have already been shipped.
Which payment methods do you accept?
We accept major credit and debit cards, as well as PayPal. At the checkout, simply give us your credit card details – including the security code. Please be aware that some providers may direct you to further security checks.
How do I use my discount code?
Enter the code in the ‘Apply Coupon’ box when you check out. You’ll then see the new, discounted total in your order. It’s important to note that you can only use codes if the total value of your bag is equal or higher than the value of the discount – before delivery costs. Except where the discount specifies a minimum amount of purchase.
How can I be sure your products are authentic?
All our stock is completely new and 100% genuine – manufactured by the named brands, in keeping with their high quality standards. The only thing that’s different is the discount.
Can I collate different orders?
We’re sorry, but because of the nature of our sales, we’re not in a position to gather different orders made at different times into one parcel and send you one package. We have to treat all checked-out orders separately, even when you make different orders on the same day.
Where do you ship?
We currently deliver to United Kingdom, we are hoping to send internationally in the near future.
How long will it be before I receive my delivery?
We deliver within 3-5 working days via B2C Europe. All parcels require a signature.
What is your returns policy?
Customers have 14 days to return your parcel from the delivery date. All items returned must be unused with tags and in their original packaging. Please use the returns form included inside your parcel when sending your return back to us.
Cost of returns
Returning items is your responsibility along with any expenses this will incur.
When will I be refunded?
If you require a refund for a return, please allow 2-4 working days for this to be processed by our returns department. You will be sent a notification email once your refund has been processed.
My item is wrong/faulty, what should I do?
We are sorry to hear that! Please contact us Customer Service Team who will advise you on how to proceed.
What if I’ve forgotten my login details?
No worries. Just click on ‘forgot your password’ when your password is required and we’ll sort you out. All you need is your email address and we’ll send you an email so you can create a new password. Or, contact us at firstname.lastname@example.org and we’ll send you a new one.
Why can’t I check out?
If you’re having problems paying, you may need to check the IP address your computer is linked to. If you’re abroad or your work computer is connected to an international IP address, you won’t be able to make a payment on our site. If you have a UK IP address, then please contact your card company, as there may be an issue with your card.
If you do encounter a technical problem other than that mentioned above, we’d be extremely grateful if you could tell us immediately, so we can sort it out. Please help us, either by emailing us at email@example.com
Will my personal information be safe?
Yes. We hold all personal information in the strictest confidence and guarantee that we won’t pass it on to a third party, unless you’ve opted in to this arrangement. At no time will we transfer or store your payment details through the computing system.